Managing Digital Engagement
MDMK 30440, 3 CH
The overarching principle of this course is to understand and examine the strategic components of a broader, multichannel (omnichannel) customer engagement approach. Multichannel customer engagement has become an imperative to preserving existing relationships and growing customer value across a broad spectrum of industries. In this course, we will examine customer acquisition, customer retention, and customer expansion strategies using online and mobile marketing methods and tools currently in vogue. Students will work on hands-on projects to develop an integrated marketing presence for firms with targeted and dynamic content to maximize customer engagement
Social Media Strategy
MDMK 30460
Rapid technological development and the increasing transparency of information have changed the way marketers interact with current and potential customers. The rise of the ‘Internet Generation’ and the increasing popularity of social platforms such as Facebook, LinkedIn, Google+, YouTube, Foursquare, and Twitter, as well as the proliferation of customer and company blogs, have forced companies to develop fundamentally new strategies and tactics for monitoring and reaching customers. In this class, we will consider what companies around the world do to leverage social media as a critical marketing tool. The course will focus on the seller side of social media and depend heavily on outside experts and case examples. We will examine the dynamic strategies and tactics that leading companies are using to supplement their traditional marketing with a wide variety of social media platforms, blogs, dashboards, and the like. We will see how companies enhance their marketing by using social media to more closely monitor customers and competitors, to improve lead generation, to build more credible reference stories and contacts, to conduct low-cost and quick customer surveys, to clarify market misperceptions, to guide market solution development and refinement, and many other uses.
Digital Marketing
MDMK 30470
Marketing’s timeless responsibilities are being augmented by new imperatives, as strong market forces and enhanced customer expectations are requiring firms and institutions to reimagine and transform their customer engagement strategies in entirely new ways. How each of us lives, works, interacts, and buys continues to fundamentally change. Digital Marketing is an essential and powerful component of modern marketing, and a driving force for how firms establish and strengthen customer relationships. This course will introduce Digital Marketing frameworks that enable firms to deeply understand and engage with each of their customers and prospects across their buyer’s journey. In this class, we will review and apply digital marketing strategies to build social media eminence, effectively engage customers and prospects, and successfully promote brands, products, and services with data-driven tools and techniques. Frameworks that enable firms to deploy a digital-first integrated marketing strategy with a measurement system to sense and respond to in-market performance indicators will be examined.
Applied Digital Marketing
MDMK 40470
Applied Digital Marketing will provide an experiential learning opportunity for students to elevate the brand equity and enrollment profile of the University of Notre Dame’s Mendoza College of Business by blending the theory of digital marketing with the practical demands of managing highly-targeted, data- driven digital marketing campaigns. Students will spearhead the design, build, and execution phases of a digital marketing campaign for COB (or appropriate client), focused on a particular channel (Facebook, Twitter, LinkedIn, etc.), program (Graduate Business, Executive Ed, Non-Profit Admin, etc.), or target audience. Course objectives include developing a deep understanding and application of the art and science of a digital-first demand management system.