Showing 70 of 1154 articles
Analytics & Technology
Product recalls are on the rise, top causes revealed
Kaitlin Wowak, expert in product recalls and supply chain management, discussed rising recall trends and their underlying causes with Newsweek.
Newsweek
Consumer Behavior
People prefer chatbots when buying embarrassing stuff
When consumers know for sure they are interacting with a chatbot, they strongly prefer it over a human for embarrassing purchases according to a study by marketing professor Jianna Jin.
Futurity
Consumer Behavior
Why letting customers keep their returns creates loyalty
Forbes examines research from the Mendoza College of Business that shows letting customers keep returns leads to positive brand perception.
Forbes
Consumer Behavior
School shootings leave lasting scars on local economies, research shows
Fatal school shootings don’t just devastate communities emotionally – they also harm their economies according to marketing professor John Costello and his co-authors in a piece for The Conversation.
The Conversation
Consumer Behavior
Are ‘just keep it’ return policies loyalty builders?
A new study finds while the primary reason for “just keep it” return policies may be to help retailers save money, they also pack a sizeable goodwill benefit.
Retail Wire
Faculty in the Media
Why ‘returnless returns’ can pay off for companies
Research reveals how returnless refund policies boost customer loyalty and reduce retailer operational costs significantly.
Wall Street Journal
Faculty in the Media
Observers of workplace mistreatment react as the victims
Researcher Jason Colquitt wrote an op-ed for The Conversation about his co-authored study that found observing a co-worker being mistreated on the job has significant effects on the observers’ emotions.
The Conversation
Awards
CEI announces James Otteson as Simon awardee
The Competitive Enterprise Institute (CEI) announced that American philosopher and political economist James Otteson, John T. Ryan Jr. Professor of Business Ethics at the Mendoza College of Busieness, was awarded with the 2025 Julian L. Simon Memorial Award.
Competitive Enterprise Institute
Faculty in the Media
As Harvard’s and Yale’s private equity holdings go on sale, buyers can use this technique for 1,000% windfalls. ‘It makes your brain melt’
Finance professor Jason Reed spoke with Fortune about the secondary marketing for private equity stakes as Harvard and Yale offload parts of their portfolios.
Fortune
Faculty in the Media
Ask the experts: Jason Reed
To gain a deeper understanding of current inflation trends and what they mean for our economy, WalletHub spoke with finance professor Jason Reed.