Phone hacking: a classic case of corporate failure?

Perhaps by now you've had your fill of the furious moralising and molten denunciations of Rupert Murdoch and his lieutenants (or perhaps not – in which case, allow me to direct you to a little place on the internet called Twitter, where you will find so much more). But these reactions don't really help answer the big question of what actually went wrong at News International: how a successful Sunday newspaper apparently ended up as a cottage industry of phone hacking. A better guide to that lies in the story of the car that, in some cases, turned out to be a death-trap.

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