Do discounts for bad customer service work? A lesson from newspapers
Nonprofit professionals' magazine Associations Now wrote an article referencing a study by Marketing Professor Vamsi Kanuri which shows offering discounts to unhappy subscribers doesn't lead to customer retention.
- Published
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Failure is part of entrepreneurship. These 5 lessons will help you recover.
Most businesses stumble at some point. How you respond decides whether the failure becomes a setback or a turning point, and research by Dean Shepherd has some useful pointers.
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22 Investigates: Priced off the field, the rising costs of youth sports
Professor Emeritus Richard Sheehan discussed the high cost and benefits of youth sports with WSBT TV.
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Top-quartile Canadian funds still lost to their benchmarks in first half 2026
Finance Professor Martijn Cremers' research challenging how the SPIVA methodology measures active fund performance was featured in Wealth Professional.
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